FREQUENTLY ASKED QUESTIONS

Payments

It is fairly easy. Just click on the ‘Register’ button at the top of the page, enter your details (valid email address, mailing address, valid contact telephone number and your identification card number or passport no. for non-Malaysians only to register.  

After registration, we will send you an email, which you will need to click on a link provided to activate your account.

We’ll send your password to the email address stored in your wowpromo online account. Just follow these steps:  

  1. Go to www.wowpromo.com,my and click on the ‘forgot password?’ link.  
  1. Enter the email address you used to create your wowpromo online account and click on ‘OK’.  
  1. We’ll immediately send you an email message with your password.  
  1. Check your email for the password, and then return to wowpromo.com.my and log in.  

All Prices are quoted in RM (Ringgit Malaysia), which includes courier delivery, unless otherwise stated.   

We accept payment via ipay88/ Paypal, a secure Online Payment Gateway 

iPay88 is an Internet Payment Switching Gateway through Credit Card (VISA & MasterCard Only), Internet Banking (E-Debit) & Electronic Waller (“E-Wallet”), developed and operated by Mobile88.Com Sdn. Bhd. (Reg No: 521817-M) 

 

Currently, iPay88 accepts the following credit cards & charge card 

Charge Card via Paypal 

If purchasers/ buyers do not have any credit cards, customers can use the popular Internet Banking of the following Malaysian banks: 

  • Mobile Money 
  • PayPal 
  • Web Cash 
  • MEPs Cash 

Our standard delivery turnaround time is within seven (7) working days from date of being ordered. You will be notified via an order confirmation after making a purchase with confirmed payment. 

wowpromo purchasers/ customers are advised to examine the item/s purchased upon delivery.  

In case of faulty, damaged and/or defective goods, all Customers MUST return the item/s in the original packaging and courier plastic flyer (plastic bag along with the consignment notewithin 3 working days to Customer Service, wowpromo at purchaser’s own cost – kindly give a full detailed description of the problem encountered, as well as your Order Confirmation Number.  

Depending on the problem, our Customer Service team will determine how best to resolve your problem with the minimum inconvenience to you.  

If it is found that the item you received is faulty then we (or the manufacturer/  authourised distributor g supplier on locally sourced products) will exchange it at no cost to you 

Sending an item to an overseas mailing address is possible, but additional courier charges will apply Kindly call our wowpromo Customer Service Hotline on telephone no: (603) 9xxx xxxx to confirm the additional courier charges. 

Contact bemail: 

 Please contact us via email at: info@wowpromo.com.my 

Contact btelephone: 

You may call our Customer Service hotline on (603) 9xxx xxxx between 9am5.30pm, Monday to Friday. 

Contact bmail: 

AQM Creative Communication Sdn Bhd., 

Lot 58546, Jalan CJ 1/1, Kawasan Perindustrian Cheras Jaya,

43200 Balakong, Selangor Darul Ehsan, Malaysia.